We want you to feel confident ordering from CLEMSEN.
You may request a return within 14 days of delivery.
RETURN ELIGIBILITY
To be eligible, an item must be unworn, unwashed, unused, and in its original condition with any original tags or packaging.
HOW TO START A RETURN
Contact us at support@clemsen.ca before sending anything back. If your request is approved, we will provide return instructions and the return destination. Items sent without prior approval may not be accepted.
RETURN SHIPPING
Unless an item arrived damaged, defective, or incorrect, return shipping costs are the customer’s responsibility. Original shipping charges are not refundable unless required by applicable law.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Contact us as soon as possible after delivery and include your order number and clear photos of the issue. If the item is confirmed to be damaged, defective, or incorrect, we will work with you on an appropriate replacement or refund.
REFUNDS
Once an approved return is received and inspected, we will notify you of the outcome. Approved refunds are issued to the original payment method. Your bank or payment provider may require additional processing time.
EXCHANGES
For a size or colour exchange, contact us first. Availability depends on the product and variant. In some cases, the fastest option may be to return the original item and place a new order.
This policy does not limit any rights available to you under applicable consumer-protection law.