Last updated: September 25, 2026
CLEMSEN respects your privacy. This policy explains how we collect, use, disclose, and protect personal information when you visit our store, place an order, create an account, subscribe to communications, or contact us.
INFORMATION WE COLLECT
Depending on how you use the store, we may collect contact information, billing and shipping information, order and transaction details, account information, communications with us, device and browser information, IP address, and information about how you use the site.
HOW WE USE INFORMATION
We use personal information to operate the store, process payments, fulfill and deliver orders, provide customer support, prevent fraud, improve our services, comply with legal obligations, and, where permitted, send marketing communications or personalize the shopping experience.
HOW INFORMATION IS SHARED
We may share information with service providers that help us operate the store, including Shopify, payment processors, fulfillment providers, shipping carriers, analytics providers, and other vendors acting on our behalf. We may also disclose information when required by law or as part of a lawful business transaction.
SHOPIFY
Our store is powered by Shopify. Information submitted through the store may be processed by Shopify and its service providers in order to provide ecommerce, payment, security, analytics, and related services.
COOKIES & SIMILAR TECHNOLOGIES
We and our service providers may use cookies and similar technologies to operate the site, remember preferences, understand site usage, improve performance, and support advertising or analytics where permitted.
YOUR RIGHTS
Depending on where you live, you may have rights relating to access, correction, deletion, portability, withdrawal of consent, or other uses of your personal information. These rights may be subject to legal limits and verification requirements.
RETENTION & SECURITY
We retain personal information only as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer support, legal compliance, accounting, dispute resolution, and fraud prevention. We use reasonable administrative, technical, and organizational safeguards, but no system can guarantee absolute security.
PRIVACY GOVERNANCE & COMPLAINTS
CLEMSEN maintains internal practices for handling personal information, including access, retention, protection, and destruction. Privacy-related questions, access or correction requests, and complaints are handled through the contact below.
PRIVACY OFFICER
Privacy Officer: CLEMSEN
Email: support@clemsen.ca
Montréal, Quebec, Canada
CHANGES TO THIS POLICY
We may update this policy to reflect changes to our practices, services, or legal obligations. The latest version will be posted on this page with an updated date.